Quality goals and priorities

Goals and priorities are developed each year to continually improve quality in safety, service user and carer experience, and clinical effectiveness.

We report progress against these in the annual Quality Account

2017/18 Quality Account

We have published our 2017/18 Quality account. You can view the document here.

The Quality Account outlines the good work that has been undertaken, the progress made in improving the quality of our services and identifies areas for improvement.
Our Quality Priorities for 2017/18 have been identified by reviewing themes from incidents, from complaints, from service user, carer & staff feedback and from CQC visits during 2017, alongside an engagement process undertaken with stakeholders to find explore which quality issues are felt to be the most important. This allowed us to identify the following Quality Priorities for 2018/19:

 

 

 

 

These Quality Priorities will support our long term Quality Goals, which are:

  • Keeping you safe.
  • Working with you, your carers and your family to support your journey.
  • Ensuring the right services are in the right place at the right time to meet all your health and wellbeing needs.