Quality goals and priorities

Goals and priorities are developed each year to continually improve quality in safety, service user and carer experience, and clinical effectiveness.

We report progress against these in the annual Quality Account

Draft 2017/18 Quality Account

On Thursday 12 April 2018 we launched the statutory 30 day consultation on our 2017/18 Quality Account.

You can view the second draft of the document here.

We welcome comments on our draft Quality Account, which you can send to qualityassurance@ntw.nhs.uk

Commissioners, local authorities and Healthwatch organisations can also provide statements for inclusion in the final published report. Statements should be no more than 1,000 words long and should be provided to qualityassurance@ntw.nhs.uk by no later than Friday 11 May 2018. Any statements received after that date will be published on our website alongside the document. Please note that some figures and information are not yet available and will be included in later drafts of the document.

Our Quality Priorities for 2017/18 have been identified by reviewing themes from incidents, from complaints, from service user, carer & staff feedback and from CQC visits during 2017, alongside an engagement process undertaken with stakeholders to find explore which quality issues are felt to be the most important. This allowed us to identify the following Quality Priorities for 2018/19:





These Quality Priorities will support our long term Quality Goals, which are:

  • Keeping you safe.
  • Working with you, your carers and your family to support your journey.
  • Ensuring the right services are in the right place at the right time to meet all your health and wellbeing needs.