Comments and complaints

At Northumberland, Tyne and Wear NHS Foundation Trust we try our best to provide the best service we possibly can.

Your comments and complaints are very important to us. It is vital we are made aware of when things have gone well, so we can promote examples of good practice. In any service, there is always scope for improvements. We would welcome any comments, suggestions or compliments you may have. We can then use your points to help improve our services.

Unfortunately, sometimes things can go wrong. It is equally important that we know about this. This is so we can try to put things right, and stop them from going wrong again in the future.

For more information about how we deal with complaints, you can take a look at our complaints policy.

Our Points of You survey is another way you can tell us about care you have had from our staff.

If you feel you need to make a complaint or comment to the Trust, you can do so through the contact information below.

By post

Complaints Department
St. Nicholas Hospital
Gosforth
Newcastle upon Tyne
NE3 3XT

By email

complaints@ntw.nhs.uk

By phone

Call us on 0191 246 6800

Please do not be afraid to say what you think. If you bring concerns to our attention it will not negatively affect your future treatment or care. The Trust aims to deal with problems openly, welcomes all comments and will do everything possible to put things right.

It is important that you raise a concern as soon as possible after the event has occurred. We will look into concerns that are made within 12 months of the event. We can also look into events that happened more than 12 months ago, if there are good reasons why you could not raise the matter earlier and if we think we are able still look into the circumstances properly.

The complaints team is made up of:

  • Vicky Clark, Incident, Complaints and Claims Manager
  • Christine Lumsdon, Complaints Administrator
  • Amy Johnson, Complaints Administrator
  • Jackie Curry, Complaints Administrator