NTW self help guides

We have a range of self help guides that are available to view here www.ntw.nhs.uk/selfhelp

Talk to FRANK


If you want to talk, you can call FRANK, 24 hours a day, 365 days a year on 0300 123 6600. For people with hearing impairments, you can textphone FRANK on 0300 123 1099.  Calls from a mobile phone vary in cost depending on what network you’re on. Calls from a landline cost no more than a normal national call (to an 01 or 02 number). The calls may show up on the bill.

Live Chat can be accessed here this is available from 2pm – 6pm and is completely confidential, you don’t even have to use your real name.

You can send a text to FRANK on 82111. The cost of sending a text to FRANK is the same as a standard text message – which will depend on your network tarrif. There is no charge for receiving text messages from FRANK.

You can email FRANK here. The reply will come from frank@talktofrank.com and the subject line won’t have your question in it.

Substance misuse diary

Please feel free to download this sheet to help you keep a track of your alcohol or drug use and understand the events leading up to this and how you were feeling.

Substance misuse diary (57kB)

Other useful websites

  • drinkaware.co.uk (online support tools including alcohol diaries and unit calculators)
  • smartrecovery.org.uk (information on smart recovery mutual aid meetings and the opportunity to access meetings online)
  • alcoholics-anonymous.org.uk (alcoholics anonymous meeting locations and online meeting access)
  • ukna.org (narcotics anonymous meeting locations and online meeting access
  • www.re-solv.org (advice and information on solvent abuse)